What’s inside the Kippy Vita package?
How do I know if Kippy is on or off?
Is Kippy like the microchip for the dog birth register? Shall I get a vet to install it?
What should I do when I receive Kippy?
How do I turn Kippy off?
How do I turn Kippy on?
What does the battery level indicates?
What do the LEDs under Kippy Vita mean?
My Kippy shows a green light flashing. What does it mean?
My Kippy shows a red light flashing. What does it mean?
My Kippy shows a green light slowly flashing. What does it mean?
My Kippy shows a green light quickly flashing. What does it mean?
My Kippy shows an orange light flashing. What does it mean?
My Kippy shows a red light slowly flashing. What does it mean?
How do I get my first GPS point?
Where should I hook Kippy to?
How long does the battery last?
How often does Kippy update?
Is Kippy harmful for my pet?
Are Kippy’s emissions harmful for my pet?
How can I reset my Kippy?
What is the temperature range within which Kippy can work?
Is Kippy waterproof?
What is Kippy?
Is Kippy Vita suited for small animals?
How long does it take to Kippy to acquire the GPS signal?
Can I use Kippy on different dogs?
Can I hook Kippy to the collar?
Can I hook Kippy to the harness?
Is Kippy suited for cats too?
How can I update the firmware of my device?
What is the firmware of my Kippy?
How can Kippy help me to establish the level of wellness of my pet?
How can I pick signals of distress in my pet (e.g. anxiety for a separation) with Kippy?
How can Kippy help me to understand the quality of my pet’s sleep?
The battery of my Kippy does not charge. What should I do?
My dog tries to take Kippy off when it is wearing it. What should I do?
What is the size of Kippy Vita?
Does Kippy Vita feature Bluetooth or Wi-Fi?
How can I download the app?
How do I register?
For which devices is the Kippy Vita app available?
For which devices is the Kippy Finder app available?
How does the web App work?
What happens after I completed the registration form on the App?
What is the difference between LBS and GPS?
What is Live Tracking?
How does the Proximity function work?
Where can I find the Proximity function?
What is the Geofence function?
How does the Geofence mode work?
Does the Geofence notification warn you with a sound?
What happens after I received the alarm that my pet has left the Geofence?
How does the History mode work?
What is the Vita section?
What is the Activity Tracking function?
Can I see the records of my pet’s activities?
How can I set the goals?
Which activities are tracked by the Activity Tracker?
Are activity data provided in real time?
What is the update frequency?
Can I get other people to access my pet’s data?
How many Kippy devices can I connect to one account?
I have several dogs. Can I manage several Kippys from one account?
Is there an App for Tablets?
How can I delete my pet’s profile?
How can I change my Password?
I did not receive the confirmation email. Why?
Can I delete my profile?
How can I change the picture in my pet’s profile?
Does the Kippy app record data even when it is in the background?
What is the ideal update frequency?
What does the activity status of my dog represent?
What are the Walk, Run, Rest, Relax and Play activities?
How can I set the activity goal?
What is Kippy’s accuracy level in the activity?
Can I change the activity goal for my pet?
How can I access the Web App?
Can I use Kippy even if I don’t buy the tracking service packages?
Where can I buy the tracking service packages?
What is the use of the tracking service packages?
How can I cancel the package that I bought?
How does Kippy’s GPS tracking work?
In which countries does Kippy work?
Can I use a SIM card that I already have in Kippy?
Is there a maximum distance to record position and activity data?
If I travel abroad, will I get extra costs?
What happens if I try to connect from a country that is outside the covered territory?
Purchases, orders and warranty
How long does the Kippy warranty last?
To which countries do you ship your products?
After I completed my order, what is the delivery time?
What are the delivery costs ?
I bought Kippy in a store. Should buy the service package?
I received my Kippy, but I don’t want it anymore. What should I do?
Can I make multiple orders?
What is the warranty policy?
Can I cancel my order and get a refund?
Do you apply any discount to multiple purchases?
Where can I buy spare parts for my Kippy (battery charger, cap, Velcro...)?
Problems and solutions
Why can't I log on?
My Kippy does not charge. What should I do?
I cannot register my Kippy Vita. What can I do?
I tried to turn the Live Tracking on in various areas, but the LED light never turns green. How come?
The dog is close to me, but the map shows it a few meters away. Why?
The arrow/compass of the Proximity function does not move. Why?
The arrow/compass of the Proximity function does not react much, compared to the position. Why?
Why can’t I draw an area of less than 100 meters in the Geofence mode?
I followed all the instructions to set the Geofence, but I do not receive any exit alarm. Why?
Why do I receive the notification a few minutes after my pet has left the Geofence?
Why my Kippy does not track my pet’s activities?
Why my Kippy cannot detect the position?
I bought a second-hand Kippy associated to another account. What should I do?
My Kippy does not update the data. Why?
I cannot update the firmware. What should I do?
My dog went swimming wearing Kippy and now the device has stopped working. What should I do?
I lost my Kippy or somebody stole it. What can I do?
My Kippy is damaged or my dog chewed it. What can I do?
I’d like to buy Kippy for my cat, but it is not used to a collar. What can I do?
I cannot display the maps on the Kippy app. Why?