Introduction
This guide explains how to connect your Kippy Cat to your device and what to do if the connection does not work as expected. It also covers the steps needed when you are replacing a legacy Kippy Evo ID in your PET profile.
How to connect your Kippy Cat
- Charge your Kippy Cat until the battery is full.
- Open the Kippy app or your PET profile on your device.
- Follow the pairing instructions shown in the app.
- Confirm that the tracker appears as connected in your account.
If you are replacing a Kippy Evo
If your Kippy Cat is new and you previously used a Kippy Evo, replace the old Kippy Evo ID in your PET profile under KIPPY REPLACE. This transfers your data to the new device.
If the connection still does not work
If the issue persists after charging the device and updating your PET profile, please contact Kippy Support for further assistance.
Contact support
For help with pairing, device replacement, or account issues, contact support through the official Kippy help channels in your region.
Additional information
For the best experience, keep your tracker charged and make sure your app and account details are up to date. If you need to move from a legacy device, complete the KIPPY REPLACE step before trying to pair the new tracker again.