Introduction
This guide explains how to improve the battery life of your Kippy device and resolve common connection issues with the app. Follow the steps below to reduce battery drain, restore access to your account, and reconnect your device if needed.
Issue description
You may notice that your Kippy tracker battery runs down faster than expected, or that the app does not connect correctly to your device or account. These issues can usually be resolved by adjusting tracking settings, resetting your password, or replacing the device in the app.
Signs
- The battery level drops quickly.
- Live tracking is active more often than needed.
- The app does not accept your login details.
- You receive an error message when trying to connect the device.
- The old device is still shown in the application after replacement.
Basic troubleshooting steps
- Reduce the update frequency to every 24 hours.
- Disable GPS during automatic updates.
- Stop live tracking when you do not need real-time location updates.
- Check that your mobile device has a stable internet connection.
- Make sure you are using the latest version of the Kippy application.
Advanced troubleshooting steps
Step 1: Reset your password
If you cannot log in to the app, use the Forgot Password option on the login page.
- Open the Kippy app login page.
- Select Forgot Password.
- Follow the instructions to receive a temporary code.
- Use the temporary code to create a new password.
Step 2: Replace your old device in the application
If you have a new device, replace the old one in the app so your account is linked to the correct tracker.
- Open the Kippy application.
- Go to your device settings.
- Choose the option to replace your old device with the new one.
- Follow the on-screen instructions to complete the replacement.
Tips and best practices
- Use live tracking only when you need immediate location updates.
- Keep automatic updates set to a lower frequency when possible.
- Check your device status regularly in the app.
- Keep your login details up to date and secure.
Contact support
If the issue continues, please contact support and include a screenshot of the error message. This will help us investigate the problem more quickly.
Additional information
If you need further help, gather the following before contacting support: your device model, a description of the issue, and any screenshots of the error message. If available, include the time the issue started and the steps you already tried.
Disclaimer
Some steps may vary depending on your device model, app version, or subscription plan. If you are unsure which setting to change, please contact support for guidance.