Most issues can be resolved with a few quick steps
If your Tracker was previously online
Try again later
Your Tracker needs cellular coverage to share its location. If it's in an area with limited or no signal, it will appear offline
We recommend waiting a little while. We'll send you a notification as soon as we have an update
Reset the Tracker
Connect your Tracker to the charger for a few minutes; this will reset the device and allow it to reconnect
Check Tracker’s battery
Make sure your Tracker is charged.
If the battery is low, charge it for at least 2 hours until the LED turns green
If your Tracker has never connected
Reset the Tracker
Connect your Tracker to the charger for a few minutes; this will reset the device and allow it to reconnect
Check Tracker’s battery
Make sure your Tracker is charged. The LED should be green when the battery is full
If the battery is low, please charge it for at least 2 hours until the LED turns green
Verify Subscription Status
Confirm your subscription is active. If your subscription is inactive, the Tracker will go offline.