Most issues can be resolved with a few quick steps
Try again in a few minutes
Location may not update if your pet is indoors, underground, or near tall buildings.
We recommend waiting a little while and trying again once your pet is in an open area.
We'll send you a notification as soon as we have an update.
Reset the Tracker
Connect the Tracker to the charger for a few minutes. This will reset it and allow it to reconnect.
Check Tracker power
Make sure the Tracker is charged. The LED should be green when the battery is full.
If the battery is low, charge it for at least 2 hours until the LED turns green.